Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it — unworn, unwashed, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at wearebeleza@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted. You can always reach us for any return-related questions at wearebeleza@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.

Exceptions and non-returnable items

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. If you would like a different size, please return your item and place a new order.

14-day cooling-off period in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it — unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please bear in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at wearebeleza@gmail.com.