Cancellation policy

Some items in our store may be offered as pre-orders. This cancellation policy explains how to modify or cancel this type of purchase.

Pre-orders

When you purchase a pre-order, you are buying a product that is out of stock or coming soon. We may collect no payment or a partial deposit at the time of ordering, save your payment method, and charge the full or remaining balance at a later date.

You may cancel a partially paid pre-order that has not yet been processed. If the order has been processed, you cannot cancel it, but you may request a full or partial refund. Please refer to our return policy for further details on returns and refunds.

Order cancellation before shipment

The customer may request cancellation of their order as long as it has not yet been shipped. The request must be sent by email to wearebeleza@gmail.com as soon as possible, stating the order number.

If the order has not yet been prepared by our team, the cancellation will be accepted and a refund will be issued within 10 business days to the original payment method.

If the order has already been prepared or shipped, cancellation is no longer possible. The customer will need to follow the withdrawal procedure set out below.

Right of withdrawal

In accordance with applicable consumer protection legislation, the customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to provide any reason or pay any penalties.

To exercise this right, the customer must notify their decision to withdraw by means of an unambiguous statement sent by email to hellowearebeleza@gmail.com.

Product return conditions:

— Items must be returned in their original condition, unworn, unwashed and unaltered.

— The adhesive hygienic liner must remain in place. Any item returned without this liner will not be accepted for return or exchange for hygiene reasons.

— Items must be returned in their original packaging with all tags attached.

— The return must be made within fourteen (14) days of communicating the decision to withdraw.

— Return shipping costs are the responsibility of the customer, unless otherwise stated by Beleza.

Refund: Beleza will refund all amounts paid (excluding original shipping costs, unless the product is defective) within ten (10) days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase.

Returns and refunds outside the right of withdrawal

Beyond the 14-day legal withdrawal period, no returns will be accepted, except in the following cases:

Defective product: if the customer identifies a manufacturing defect or non-conformity, they must notify Beleza by email at wearebeleza@gmail.com as soon as possible, along with photographs. Beleza undertakes to offer an appropriate solution (exchange, refund or store credit) in accordance with applicable legal guarantees of conformity and hidden defects.

Delivery error: if the item received does not match the order, Beleza will cover the exchange and return shipping costs.

Exclusions

The right of withdrawal does not apply to:

— Sealed items that cannot be returned for hygiene or health protection reasons, and which have been unsealed by the customer after delivery (in particular, swimwear bottoms with the hygienic liner removed).

— Items made to the customer's specifications or clearly personalised.